Refund, Return & Exchange Policy

Last Updated: 12 August 2026

At Shehzadi, we want customers to receive products in the condition and specification reasonably expected from their order.

Please review this Refund, Return & Exchange Policy before making a purchase.

Return Request Period

Eligible products may be requested for return or exchange within 7 days of delivery.

The return request must be raised within this period through the customer-support process provided on our website.

If your actual business uses a different return period, change “7 days” before publishing.

Eligibility for Return

A product may generally be eligible for return or exchange where:

• The product is unused and unworn
• Original tags remain attached
• Original packaging is retained
• The product has not been washed
• The product has not been altered
• The product has not been damaged after delivery
• All accessories supplied with the product are returned
• Proof of purchase or order information is available

Products returned without satisfying applicable return conditions may be refused after inspection.

Incorrect, Damaged, or Defective Products

If you receive:

• An incorrect product
• A materially damaged product
• A defective product
• A product materially different from the confirmed order

Please contact us promptly after delivery.

We may request clear photographs or videos of the product, packaging, shipping label, or defect so that the issue can be verified.

Where the claim is accepted, Shehzadi may offer an appropriate replacement, exchange, refund, or other resolution depending on availability and applicable consumer rights.

Nothing in this policy is intended to restrict rights available to consumers in relation to defective, misdescribed, or incorrectly supplied goods under applicable law. The Consumer Protection Act specifically addresses defective goods, deficient services, and unfair trade practices.

Non-Returnable Products

Unless the product is defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law, the following may not be eligible for return:

• Custom-made products
• Made-to-measure garments
• Personalized products
• Products altered at the customer’s request
• Products showing signs of wear
• Washed products
• Products with removed tags
• Products damaged after delivery
• Items specifically marked “Final Sale” or “Non-Returnable”
• Certain hygiene-sensitive items where applicable

Eligibility displayed on the individual product page will apply in addition to this policy.

Size Exchanges

Where available, eligible garments may be exchanged for another size.

Size exchange is subject to:

• Product availability
• Return-condition inspection
• Applicable shipping terms

If the requested size is unavailable, an alternative resolution may be offered.

Customers should review the size chart available on the relevant product page before ordering.

Color and Handcrafted Variations

Colors displayed on screens may vary slightly because of:

• Device display settings
• Screen calibration
• Photography lighting
• Ambient lighting

Likewise, handmade embroidery, embellishment, weaving, dyeing, or artisanal finishing may result in minor variations between individual pieces.

Reasonable variations inherent to handcrafted production may not automatically constitute a manufacturing defect.

Return Approval

Sending a product back without first receiving return instructions does not automatically guarantee acceptance of the return.

After receiving the returned product, we may inspect:

• Condition
• Tags
• Packaging
• Signs of use
• Alterations
• Reported defect

The customer will be informed of the outcome after inspection.

Refund Method

Approved refunds will generally be processed to the original payment method wherever technically possible.

For orders where the original payment method cannot receive a refund, including certain Cash on Delivery transactions, additional payment information may be requested for processing.

Refund Processing Time

Once an eligible refund is approved, Shehzadi will initiate it within the stated processing period.

Banks, card issuers, UPI providers, or payment gateways may require additional time to reflect the amount in the customer’s account.

Shipping Charges

Original shipping charges may be non-refundable for voluntary returns unless otherwise stated.

Where a return results from an accepted defective, damaged, or incorrectly supplied item, applicable return-shipping costs will be handled according to the resolution provided by Shehzadi and applicable law.

Order Cancellation

Orders may generally be cancelled only before they have been dispatched.

Once an order has entered processing, tailoring, customization, or shipping, cancellation may no longer be possible.

Custom-made, personalized, or altered orders may become non-cancellable once work has begun.

Exchange Availability

Exchanges depend on inventory availability.

If the requested replacement is unavailable, we may offer:

• Another available size
• Another eligible product
• Store credit, where accepted by the customer
• Refund, where applicable

Abuse of Return Policy

Shehzadi reserves the right to investigate or reasonably restrict return facilities in cases involving suspected fraud, repeated abuse, or manipulation of the return system, subject always to applicable consumer law.