Terms and Conditions

Last Updated: 12 August 2026

Welcome to Shehzadi.

These Terms and Conditions govern your access to and use of shehzadi.in, including browsing products, creating an account, placing an order, and using services provided through the website.

By accessing or using the website, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use the website.

1. About Shehzadi

Shehzadi operates an online fashion store offering products that may include:

• Sarees
• Lehengas
• Anarkali suits
• Readymade suits
• Sharara sets
• Indo-Western outfits
• Ethnic and occasion wear
• Related fashion products and accessories

The product range may change without notice.

2. Eligibility

You must be legally capable of entering into a binding transaction to place an order independently.

Users under 18 should use the website and place orders only with the involvement and consent of a parent or legal guardian.

3. Customer Accounts

Certain website features may allow or require creation of a customer account.

You are responsible for:

• Providing accurate information
• Maintaining confidentiality of account credentials
• Keeping account details current
• Restricting unauthorized access to your account

Please contact us promptly if you believe your account has been compromised.

4. Product Information

We aim to present product information as accurately as reasonably possible, including:

• Product name
• Images
• Color
• Fabric or material
• Size information
• Design details
• Price
• Availability
• Care information, where applicable

However, minor differences may occur.

5. Product Images and Colors

Product photographs are intended to represent the item as accurately as reasonably possible.

Actual colors may vary depending on:

• Screen type
• Display settings
• Photography conditions
• Lighting conditions

Handcrafted and artisan products may also contain minor variations in embroidery, weave, print, embellishments, or finishing.

6. Size Information

Customers are responsible for checking the applicable size chart before ordering.

Sizing may vary between designs, silhouettes, or manufacturers.

Where measurement information is provided, customers should use it when selecting a size.

7. Pricing

Prices displayed on the website are shown in the applicable currency and may include or exclude taxes depending on how the store is configured and what is displayed during checkout.

The final payable amount will be displayed before order confirmation.

Prices may change without prior notice, but a price change will not ordinarily alter an already accepted order unless correction is required because of a genuine pricing or system error and applicable law permits such correction.

8. Product Availability

All orders are subject to availability.

A product may become unavailable because of:

• Inventory mismatch
• High demand
• Stock damage
• Technical error
• Supplier issue

If an ordered product cannot be supplied, we may cancel the affected item and issue an appropriate refund for any amount already paid.

9. Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted.

An order may be subject to:

• Payment verification
• Fraud screening
• Inventory confirmation
• Address verification
• Other reasonable operational checks

We may refuse or cancel an order where reasonably necessary, including suspected fraud, incorrect pricing, inventory errors, or payment failure.

Any applicable amount already received for a cancelled order will be handled according to the relevant refund procedure.

10. Payments

Available payment methods will be displayed during checkout.

Payments may be processed by independent payment service providers.

Customers must provide accurate billing and payment information and must be authorized to use the selected payment method.

11. Shipping and Delivery

Delivery estimates displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances such as

• Courier delays
• Weather
• Public holidays
• Remote delivery locations
• Incorrect addresses
• Operational disruptions
• Events outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

Please refer to the Shipping Policy for additional information.

12. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the Refund, Return & Exchange Policy published on this website.

Customers should review that policy before placing an order.

13. Custom and Altered Products

Where customization, made-to-measure work, or alterations are offered, customers are responsible for providing accurate measurements and instructions.

Such products may have different cancellation, return, and exchange conditions.

14. Promotions and Discount Codes

Promotional offers may be subject to additional conditions, including:

• Start and end date
• Minimum order value
• Eligible categories
• Customer eligibility
• Maximum discount
• Single-use restrictions

Unless expressly stated otherwise, multiple promotional codes may not be combined.

15. Intellectual Property

Website materials, including those owned or licensed by Shehzadi:

• Logos
• Product photography
• Graphics
• Website design
• Written content
• Product descriptions
• Branding
• Videos
• Illustrations

are protected by applicable intellectual property laws.

They may not be commercially reproduced, distributed, copied, modified, or exploited without appropriate permission.

16. Prohibited Use

You must not use the website to:

• Commit fraud
• Submit false information
• Attempt unauthorized access
• Disrupt website functionality
• Introduce malicious software
• Scrape or reproduce protected content without permission
• Impersonate another person
• Violate applicable law

17. Reviews and User Content

If customers are permitted to submit reviews, photographs, or other content, such submissions must not:

• Be unlawful
• Be defamatory
• Contain malicious code
• Infringe third-party rights
• Misrepresent an experience or transaction

We may moderate content in accordance with applicable law and website policies.

18. Third-Party Services

The website may rely upon or link to third-party services such as

• Payment gateways
• Courier services
• Analytics platforms
• Social networks

Those services may be governed by separate terms and policies.

19. Website Availability

We aim to maintain reliable access to the website but cannot guarantee uninterrupted operation.

The site may occasionally be unavailable for:

• Maintenance
• Security updates
• Technical faults
• Hosting interruptions
• Events outside reasonable control

20. Limitation of Liability

To the maximum extent permitted by applicable law, Shehzadi will not be responsible for indirect or consequential losses arising solely from use or inability to use the website.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.

21. Privacy

Use of personal information is governed by our Privacy Policy.

22. Changes to These Terms

We may revise these Terms and Conditions from time to time.

Updated terms will be published on this page with an updated revision date.

23. Governing Law

These Terms and Conditions are governed by the laws of India.

Any dispute will be subject to the jurisdiction provided under applicable Indian law, including applicable consumer-protection mechanisms.

24. Contact and Grievance Redressal

For questions, complaints, or grievances relating to an order or use of the website, customers may use the contact and grievance-redressal information published on the Shehzadi website.